Forming an emotional connection with customers could be a pharmacy’s secret weapon. In speaking with six pharmacists and technicians, one trend is clear: empathy is the key to becoming an extraordinary pharmacy professional.
Aug 7, 2019 10:11:00 AM
Forming an emotional connection with customers could be a pharmacy’s secret weapon. In speaking with six pharmacists and technicians, one trend is clear: empathy is the key to becoming an extraordinary pharmacy professional.
Topics: Customer Experience & Delight, customer care
Jul 31, 2019 10:15:00 AM
Many retail pharmacies offer the same products as you do.
Topics: Customer Experience & Delight, flavorx
Apr 18, 2019 9:35:51 AM
The skyrocketing out-of-pocket costs for medication places a stiff financial burden on consumers. Not surprisingly, high deductibles and exorbitant costs have given rise to the trend of “pharmacy hopping,” in which one consumer fills their prescriptions at multiple pharmacies. How can retail pharmacies earn customer loyalty? According to a study conducted by Change Healthcare, the key is to appeal to a patient's emotions.
Topics: Adherence, Compliance, and Health, Customer Experience & Delight, customer care
Feb 4, 2019 12:40:33 PM
What is the impact of FLAVORx on people's lives? We talked to three pharmacy professionals with a combined 45 years of experience in retail pharmacy, who realized when people choose the taste of their medicine, it makes a solid difference for everyone involved. Here are their favorite stories from FLAVORx customers.
Topics: Adherence, Compliance, and Health, Customer Experience & Delight, flavorx, customer care
Jan 17, 2019 11:00:00 AM
Ruth Del Rio, a Pharmacy Technician, has spent the last four years working at one of the largest and most successful pharmacy chains in the country. Ruth Del Rio believes technicians are the backbone of any successful retail pharmacy.
Topics: Customer Experience & Delight, customer care
