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FLAVORx Blog

Providing an Exceptional Customer Experience with Ladue Pharmacy

Posted by Caitlin Taylor

Sep 8, 2021 8:32:00 AM

Ladue Pharmacy serves as a one-stop shop where the people of St Louis, MO can go to for all of their pharmacy needs, uncommon gifts, and an all-around great experience. The pharmacy has been in business for 22 years under the current ownership and is made up of 30 employees ranging from pharmacists to store merchandisers. 

 

In addition to important pharmacy services like compounding, med sync, local delivery, medication packaging, immunizations, and one-on-one consultations, they also have extensive gift, toy, and cosmetic departments that are always fully stocked with up-to-date goodies. 

 

Pharmacy owner Rick Williams and his team took some time to share the personal touches that make their pharmacy so special. "We think of entering our store as an experience, as soon as you walk in someone will greet you and lead you where you need to go." He added, "We also make our pharmacists available to each of our patients. Any questions or concerns they have, a pharmacist is there to talk to them."

 
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Topics: Customer Experience & Delight, Pharmacy Leaders

 
 

A Group of Pharmacies with the Fillmaster Auto dispensed 40% more Liquid Prescriptions over the last two years

Posted by Caitlin Taylor

Nov 12, 2019 9:47:00 AM


 

Competition in the pharmacy industry is intense, possibly more intense than ever before. If a customer doesn’t like the service they received at your pharmacy, there’s nothing to stop them from filling their prescription at the pharmacy down the street. Of course, that’s after bashing the pharmacy with a one-star online review that’s out there for all of the internet (read: potential customers) to see.

 
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Topics: Customer Experience & Delight, customer care

 
 

A Day in the Life of an Independent Pharmacy Owner - Aimee Stuermer

Posted by Caitlin Taylor

Oct 22, 2019 9:46:11 AM


 

American Pharmacists Month is a time to recognize pharmacists’ contributions to health care and all they can do for their communities. At FLAVORx, we couldn’t think of a better way to celebrate than to spotlight a few pharmacy professionals who go above and beyond for their patients. Throughout the month we’ll take a look at a day in the life of a few healthcare heroes and learn more about the diverse experiences of the hard-working people in the pharmacy industry.

 
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Topics: Customer Experience & Delight, Pharmacy Leaders

 
 

4 Exciting Ways Retail Pharmacies Gain Back-to-School Buzz

Posted by FLAVORx Inc.

Aug 14, 2019 9:24:00 AM

Back-to-School, is that you already? 

 
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Topics: Customer Experience & Delight, Pharmacy Marketing

 
 

Patient Over Profit: How to Deliver Excellent Customer Care According to 8 Pharmacy Professionals

Posted by FLAVORx Inc.

Aug 7, 2019 10:11:00 AM

Forming an emotional connection with customers could be a pharmacy’s secret weapon. In speaking with eight pharmacists and technicians, one trend is clear: empathy is the key to becoming an extraordinary pharmacy professional.

 
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Topics: Customer Experience & Delight, customer care

 
 
 

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