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FLAVORx Blog

How A Community Pharmacy Earns Customer Loyalty with FLAVORx

Posted by Brandon Chiat

Apr 18, 2019 9:35:51 AM


 

The skyrocketing out-of-pocket costs for medication places a stiff financial burden on consumers. Not surprisingly, high deductibles and exorbitant costs have given rise to the trend of “pharmacy hopping,” in which one consumer fills their prescriptions at multiple pharmacies. How can retail pharmacies earn customer loyalty? According to a study conducted by Change Healthcare, the key is to appeal to a patient's emotions.

 

 
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Topics: Adherence, Compliance, and Health, Customer Experience & Delight, customer care

 
 

Three Pharmacy Professionals Share Their Favorite FLAVORx Customer Stories

Posted by Brandon Chiat

Feb 4, 2019 12:40:33 PM

What is the impact of FLAVORx on people's lives? We talked to three pharmacy professionals with a combined 45 years of experience in retail pharmacy, who realized when people choose the taste of their medicine, it makes a solid difference for everyone involved. Here are their favorite stories from FLAVORx customers.

 
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Topics: Adherence, Compliance, and Health, Customer Experience & Delight, flavorx, customer care

 
 

Why Ruth Del Rio Loves Being A Pharmacy Technician

Posted by Brandon Chiat

Jan 17, 2019 11:00:00 AM

Ruth Del Rio, a Pharmacy Technician, has spent the last four years working at one of the largest and most successful pharmacy chains in the country. Ruth Del Rio believes technicians are the backbone of any successful retail pharmacy.

 
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Topics: Customer Experience & Delight, customer care

 
 

6 Skills Every Successful Pharmacy Technician Must Master

Posted by Brandon Chiat

Jan 15, 2019 12:50:18 PM

Throughout her four years as a pharmacy technician, Ruth Del Rio learned why she and her fellow techs are the “unsung heroes” of a retail pharmacy.

 

“Technicians manage the entire process of filing a prescription up until the final check from the pharmacist,” said Ms. Del Rio. “The entire pharmacy would crumble without a strong team of capable technicians.”

 

Though she is relatively new to the world of retail pharmacy, Ms. Del Rio thrived in the high-pressure environment. Del Rio developed essential skills that she claims separate strong technicians from weak ones.

 

“I’ve worked at multiple stores, and I’ve seen how an unskilled technician can hurt the pharmacy, and worse, the customer,” said Ms. Del Rio.

 

Here are the six skills which led to Ms. Del Rio’s success:

 
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Topics: Customer Experience & Delight, customer care

 
 

Going the Extra Mile with FLAVORx

Posted by Brandon Chiat

Nov 19, 2018 3:49:13 PM

Thomas Garza and his team at The Medicine Shoppe in San Benito, Texas have done an amazing job of utilizing the FLAVORx service. We recently interviewed Mr. Garza to discover just what it is about FLAVORx that resonates so well with customers and why they excel with the program.

 

“Flavored medicine is important to our patients,” said Thomas, who is the head pharmacist at The Medicine Shoppe of San Benito. “FLAVORx is a good way to let our patients know that we’ll go the extra mile for them.”

 
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Topics: Customer Experience & Delight, flavorx, customer care

 
 
 

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