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FLAVORx Blog

Brandon Chiat

 

Recent Posts

Empathy Is the Key to Becoming an Extraordinary Pharmacy Professional

Posted by Brandon Chiat

Apr 23, 2019 12:45:13 PM

 

Everyone has a favorite.

 
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Topics: customer care

 
 

How A Community Pharmacy Earns Customer Loyalty with FLAVORx

Posted by Brandon Chiat

Apr 18, 2019 9:35:51 AM


 

The skyrocketing out-of-pocket costs for medication places a stiff financial burden on consumers. Not surprisingly, high deductibles and exorbitant costs have given rise to the trend of “pharmacy hopping,” in which one consumer fills their prescriptions at multiple pharmacies. How can retail pharmacies earn customer loyalty? According to a study conducted by Change Healthcare, the key is to appeal to a patient's emotions.

 

 
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Topics: Adherence, Compliance, and Health, Customer Experience & Delight, customer care

 
 

How Pharmacies Can Capture A Share of the $72 Billion Dollar Veterinary Market

Posted by Brandon Chiat

Apr 4, 2019 10:03:51 AM


 

The veterinary medicine market is booming. 

Pet owners spent an estimated $72 billion on their pets in 2018, $15.5 billion of which was spent on medication for their furry family members.

Retail pharmacies can capture a share of this profitable market by offering veterinary compounding and medicine flavoring.

 

“It’s safe to say that 65 to 70 percent of the patients [pharmacies] are currently filling scripts for probably have a pet at home,” said Chris Cielewich, Vice President of FLAVORx. “If they’re not getting their prescription from you, then that’s an opportunity to grow your business.”

 

Sarah Henderson, a Certified Pharmacy Technician who has spent 18 years working in both chain and independent retail pharmacies, believes veterinary medicine is an excellent way for pharmacies to build relationships with their customers.

“I love getting to know the little things about my customers, such as their birthdays or the names of their children or grandchildren,” said Mrs. Henderson. “I even know their pets’ names because they’ve become regulars!”

 
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Topics: Pets and Pet Health

 
 

Three Pharmacy Professionals Share Their Favorite FLAVORx Customer Stories

Posted by Brandon Chiat

Feb 4, 2019 12:40:33 PM

What is the impact of FLAVORx on people's lives? We talked to three pharmacy professionals with a combined 45 years of experience in retail pharmacy, who realized when people choose the taste of their medicine, it makes a solid difference for everyone involved. Here are their favorite stories from FLAVORx customers.

 
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Topics: Adherence, Compliance, and Health, Customer Experience & Delight, flavorx, customer care

 
 

How One Pharmacy Acquires Pediatric Patients at the Doctor’s Office

Posted by Brandon Chiat

Jan 24, 2019 10:58:15 AM

 The Medicine Shoppe, an independent pharmacy based in San Benito, Texas, enjoys strong working relationships with local pediatricians.

 
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