As 2015 kicks off, I can’t help but reflect on changing times – especially in the pharmacy space. Gone are the days of simply dispensing medications and tracking script counts.
Today, Pharmacists truly are holistic care providers. This is especially true with respect to the Hispanic customer segment, a rapidly growing segment of the U.S. population, that shows signs of benefiting from a more culturally-sensitive approach than other segments. By properly modifying practices and approaches, pharmacy teams can make a world of difference in the well-being of the Hispanic population.
According the U.S. Centers for Disease Control and Prevention, “Hispanics are twice as likely as non-Hispanic blacks and three times as likely as non-Hispanic whites to lack a regular health care provider.” For those who do have access to regular a health care provider, the level of satisfaction is quite grim. Data from the same article shows that 24% of Hispanics report a poor level of health care received. Since chronic disease states are more prevalent in the Hispanic community, that statistic is even more alarming since the long-term, proper management of chronic conditions are more difficult and more costly to manage than acute conditions.