--- title: FLAVORx Blog | Customer Experience & Delight (8) description: Customer Experience & Delight | Hear from different FLAVORx publishers to learn how to attract, engage and delight customers within your pharmacy (8) --- [![FLAVORx Pharmacies](http://www.flavorx.com/wp-content/uploads/2016/12/logo_flavorx_whiteorange.png "FLAVORx Pharmacies")](http://www.flavorx.com/) - [Home](http://www.flavorx.com/) - [About FLAVORx](https://www.flavorx.com/about-us/) - [Products](https://www.flavorx.com/services-products/) - [Fillmaster Auto](http://www.flavorx.com/fillmaster-auto/) - [Fillmaster Pro](http://www.flavorx.com/fillmaster-pro/) - [Fillmaster Digital](http://www.flavorx.com/fillmaster-digital/) - [FLAVORx Pediatric System](http://www.flavorx.com/flavorx-pediatric-system/) - [For Pharmacies](https://www.flavorx.com/for-pharmacies) - News - [Blog](https://blog.flavorx.com/blog) - [Press Releases](https://blog.flavorx.com/blog/topic/press-releases) - [Contact](http://www.flavorx.com/contact-us/) # FLAVORx Blog ## [The Changing Trend In Pharmacy and How FLAVORx Fits In](https://blog.flavorx.com/blog/the-changing-trend-in-pharmacy-and-how-flavorx-fits-in) Posted by [Ursula Chizhik, Pharm D](https://blog.flavorx.com/blog/author/ursula-chizhik-pharm-d) Mar 31, 2015, 5:00:51 PM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hs-fs/hub/315725/file-685266593.jpg)](https://blog.flavorx.com/blog/the-changing-trend-in-pharmacy-and-how-flavorx-fits-in) --- According to the [Institute of Medicine-Committee on Quality of Health Care in America](http://www.cardiosource.org/~/media/Files/Science%20and%20Quality/Quality%20Programs/PCCRC/PCC_Understanding%20Patient%20Centered%20Care.ashx), the definition of Patient-Centered Care (PCC) is “Healthcare that establishes a partnership among practitioners, patients, and their families (when appropriate) to ensure that decisions respect patients' wants, needs, and preferences and that patients have the education and support they need to make decisions and participate in their own care.”   Today, the concepts of **patient-centered care**, **customer experience**, and **personalization** have finally been linked together and collectively define the heart and mission of today’s pharmacy practice. This specific focus on the patient/customer experience is becoming a growing trend we are seeing across retail chains and independent pharmacies alike. Everyone is striving to figure out how they can better focus on the patients’ unique needs, how to ensure a [more delightful customer experience](https://blog.flavorx.com/blog/customization-and-the-consumer-experience), and how to promote a more personal touch at the pharmacy counter that will **engage patients**, **encourage medication adherence**, and inspire **customer loyalty**.     [Read More](https://blog.flavorx.com/blog/the-changing-trend-in-pharmacy-and-how-flavorx-fits-in)   0 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/the-changing-trend-in-pharmacy-and-how-flavorx-fits-in#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)     ## [Great Customer Experience Starts With Great Employee Experience](https://blog.flavorx.com/blog/great-customer-experience-starts-with-great-employee-experience) Posted by [Chad Baker](https://blog.flavorx.com/blog/author/chad-baker) Mar 5, 2015, 7:17:00 PM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hs-fs/hub/315725/file-2579243337.jpg)](https://blog.flavorx.com/blog/great-customer-experience-starts-with-great-employee-experience) Seems like everyone in pharmacy retail is on a mission to provide their customers with the best shopping experience possible. As it should be. You don’t earn loyalty these days simply by satisfying your customers. Taking it to the next level with one-to-one engagement, surprise, delight, and a unique experience are where today’s shoppers are won (and lost). With innovative products, unique store layouts, expansive in-stock selection, personalized deals, in-store clinics, etc., retail pharmacy is clearly taking the [customer experience seriously](https://blog.flavorx.com/blog/customization-and-the-consumer-experience).   What we don’t often hear about though is the employee experience and just how important that can be to the long-term viability of your customer focused strategy. The best laid plans to surprise and delight customers will be quickly laid to waste by unmotivated, disengaged, and possibly even, vindictive staff. Equally, people who love their job and the company they work for can’t help but show it. These folks can cover up more than a few blemishes as you perfect other aspects of your customer experience strategy.   [Read More](https://blog.flavorx.com/blog/great-customer-experience-starts-with-great-employee-experience)   0 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/great-customer-experience-starts-with-great-employee-experience#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)     ## [Enhance Your Retail Experience By Creating A Kid Friendly Destination](https://blog.flavorx.com/blog/enhance-your-retail-experience-by-creating-a-kid-friendly-destination) Posted by [Chris Cielewich](https://blog.flavorx.com/blog/author/chris-cielewich) Mar 3, 2015, 1:48:00 PM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hs-fs/hub/315725/file-2562240382.jpg)](https://blog.flavorx.com/blog/enhance-your-retail-experience-by-creating-a-kid-friendly-destination) When you were a kid, there were two universal childhood traumas that almost everyone could relate to. Going to the dentist, and wrestling your parents to[avoid bad tasting medicine](http://www.flavorx.com/flavorbot/?__hssc=236805918.1.1423506386974&__hstc=236805918.7842193ca9224e076a8b004d27d68f3f.1418398353616.1423501524192.1423506386974.75&hsCtaTracking=7492e8b8-ea98-40f9-bb23-bd9184b6f588|b15d6c7f-b296-4b45-bed6-e12783704c15).   Apparently the pediatric dentists in this country figured out how to remove themselves from the list. I recently took my apprehensive son to the dentist for the first time and did my best to sugar coat (no pun intended) what kind of experience he could expect. His first question which was innocently asked to me was if he'd get a [lollipop if he was good?](https://blog.flavorx.com/blog/one-easy-and-inexpensive-way-to-attract-millennial-families-to-your-pharmacy) I had to break the news that dentists aren't big fans of sugar on a stick. Next I put my over the top game show voice on to explain that being good could result in...... A NEW TOOTHBRUSH!!!   [Read More](https://blog.flavorx.com/blog/enhance-your-retail-experience-by-creating-a-kid-friendly-destination)   0 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/enhance-your-retail-experience-by-creating-a-kid-friendly-destination#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)     ## [ENGAGE – PERSONALIZE - DELIGHT: THE NEW FLAVORx](https://blog.flavorx.com/blog/engage-personalize-delight-the-new-flavorx) Posted by [Chad Baker](https://blog.flavorx.com/blog/author/chad-baker) Jan 28, 2015, 1:54:21 PM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hs-fs/hub/315725/file-2402449888.png)](https://blog.flavorx.com/blog/engage-personalize-delight-the-new-flavorx) I’m fascinated by the shopper mindset, what drives brand loyalty, and in particular, the customer experience. But before we get into all that, I thought it would be valuable to provide a peek behind the curtain at FLAVORx, a little inside baseball to who we are, what got us to where we are, and our unique value proposition to retail pharmacy. So without further ado, here’s some recent FLAVORx history…   [Read More](https://blog.flavorx.com/blog/engage-personalize-delight-the-new-flavorx)   0 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/engage-personalize-delight-the-new-flavorx#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)     ## [Customization and the Consumer Experience](https://blog.flavorx.com/blog/customization-and-the-consumer-experience) Posted by [Ursula Chizhik, Pharm D](https://blog.flavorx.com/blog/author/ursula-chizhik-pharm-d) Jul 21, 2014, 4:12:00 PM - [Tweet](https://twitter.com/share) ***Food for thought:****  "A Taste of Your Own Medicine"* may be a popular English idiom, but why not actually get to choose “a taste of your own medicine?”  The answer is that there is no real reason not to; in fact choosing the taste of your medicine is actually a more than reasonable request in today’s world.   I wanted to share an excerpt from a recent article I read titled ["Letting Consumers Design Their Own Experiences: Case for the Mass Customization Model."l](http://www.brandchannel.com/papers_review.asp?sp_id=1336)  Ted Mininni, President of Design Force, Inc. said something that really got me thinking.    [Read More](https://blog.flavorx.com/blog/customization-and-the-consumer-experience)   0 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/customization-and-the-consumer-experience#comments) Topics: [Adherence, Compliance, and Health](https://blog.flavorx.com/blog/topic/adherence-compliance-and-health), [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)       [Previous](https://blog.flavorx.com/blog/topic/customer-experience-delight/page/7) [All posts](https://blog.flavorx.com/blog/all) [Next](https://blog.flavorx.com/blog/topic/customer-experience-delight/page/9) --- ### Follow Me ### Subscribe to Email Updates [![Learn more about FLAVORx for Pets](https://no-cache.hubspot.com/cta/default/315725/5f4c0c16-c255-4c7d-8690-289b9d4e94be.png)](https://cta-redirect.hubspot.com/cta/redirect/315725/5f4c0c16-c255-4c7d-8690-289b9d4e94be) ### Recent Posts [![Product Catalog](https://no-cache.hubspot.com/cta/default/315725/f3a1d38e-db10-4129-9f07-9134680d3026.png)](https://cta-redirect.hubspot.com/cta/redirect/315725/f3a1d38e-db10-4129-9f07-9134680d3026) ### Posts by Topic - [Adherence, Compliance, and Health (66)](https://blog.flavorx.com/blog/topic/adherence-compliance-and-health) - [Customer Experience & Delight (42)](https://blog.flavorx.com/blog/topic/customer-experience-delight) - [Press Releases (27)](https://blog.flavorx.com/blog/topic/press-releases) - [Pharmacy Marketing (26)](https://blog.flavorx.com/blog/topic/pharmacy-marketing) - [Pharmacy Leaders (23)](https://blog.flavorx.com/blog/topic/pharmacy-leaders) - [customer care (18)](https://blog.flavorx.com/blog/topic/customer-care) - [Pharmacy Trends (15)](https://blog.flavorx.com/blog/topic/pharmacy-trends) - [Millennials and Millennial Moms (13)](https://blog.flavorx.com/blog/topic/millennials-and-millennial-moms) - [Pets and Pet Health (13)](https://blog.flavorx.com/blog/topic/pets-and-pet-health) - [flavorx (11)](https://blog.flavorx.com/blog/topic/flavorx) - [Hispanics & Latina Moms (4)](https://blog.flavorx.com/blog/topic/hispanics-latina-moms) - [FLAVORx Kids (2)](https://blog.flavorx.com/blog/topic/flavorx-kids) - [news (2)](https://blog.flavorx.com/blog/topic/news) - [Testimonials (1)](https://blog.flavorx.com/blog/topic/testimonials) see all # Looking for a Recipe? ## [**VISIT OUR ONLINE FORMULARY**](http://flavorfast.com/fxf/) - [About](http://www.flavorx.com/about/) - [Careers](http://www.flavorx.com/careers/) - [Find FLAVORx](http://www.flavorx.com/find-flavorx/) - [Meet Fred](http://www.flavorx.com/flavorbot/) - [Contact Us](http://www.flavorx.com/contact/) Copyright © 2015 FLAVORx Inc. 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