--- title: FLAVORx Blog | Customer Experience & Delight (5) description: Customer Experience & Delight | Hear from different FLAVORx publishers to learn how to attract, engage and delight customers within your pharmacy (5) --- [![FLAVORx Pharmacies](http://www.flavorx.com/wp-content/uploads/2016/12/logo_flavorx_whiteorange.png "FLAVORx Pharmacies")](http://www.flavorx.com/) - [Home](http://www.flavorx.com/) - [About FLAVORx](https://www.flavorx.com/about-us/) - [Products](https://www.flavorx.com/services-products/) - [Fillmaster Auto](http://www.flavorx.com/fillmaster-auto/) - [Fillmaster Pro](http://www.flavorx.com/fillmaster-pro/) - [Fillmaster Digital](http://www.flavorx.com/fillmaster-digital/) - [FLAVORx Pediatric System](http://www.flavorx.com/flavorx-pediatric-system/) - [For Pharmacies](https://www.flavorx.com/for-pharmacies) - News - [Blog](https://blog.flavorx.com/blog) - [Press Releases](https://blog.flavorx.com/blog/topic/press-releases) - [Contact](http://www.flavorx.com/contact-us/) # FLAVORx Blog ## [Is the Retail Pharmacy Industry Ready for the Age of Customer Experience?](https://blog.flavorx.com/blog/is-the-retail-pharmacy-industry-ready-for-the-age-of-customer-experience) Posted by [Heidi Schmidt](https://blog.flavorx.com/blog/author/heidi-schmidt) Aug 22, 2017, 10:15:00 AM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hubfs/Blog/Fotolia_103532089_Subscription_Monthly_XXL-compressor.jpg)](https://blog.flavorx.com/blog/is-the-retail-pharmacy-industry-ready-for-the-age-of-customer-experience) Among the many unique benefits that the proliferation of connected technology has brought us in the new Digital Age, perhaps the most distinct has been the increased awareness of the modern consumer. With the greatest wealth of information in history at our fingertips, and a more competitive global economy, individuals today can afford to be selective in choosing the businesses they will patronize.    [Read More](https://blog.flavorx.com/blog/is-the-retail-pharmacy-industry-ready-for-the-age-of-customer-experience)   0 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/is-the-retail-pharmacy-industry-ready-for-the-age-of-customer-experience#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)     ## [Giving Pharmacy Some Good Taste](https://blog.flavorx.com/blog/giving-pharmacy-some-good-taste) Posted by [FLAVORx Inc.](https://blog.flavorx.com/blog/author/flavorx-inc) Jul 5, 2017, 3:45:00 PM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hubfs/Blog/dude_lollipop-compressor.jpg)](https://blog.flavorx.com/blog/giving-pharmacy-some-good-taste) *This article originally appeared in the June 2017 issue of America’s Pharmacist, published by the [National Community Pharmacists Association](http://www.ncpanet.org/), Alexandria, Va. Reprinted with permission.*   Looking for a simple and effective way to grow sales in your pharmacy? Consider promoting medication flavoring. It just might boost both your profits and improve word-of-mouth recommendations from happy patients.   Recently I spoke with five successful pharmacy managers who make it a point to offer medication flavoring. And, while four of them charge for the service, none of them say the modest fee is the reason they promote flavoring. So why do these innovative pharmacists give customers the option to [choose the taste of their liquid medicines](https://blog.flavorx.com/blog/why-customize-the-taste-of-medication)?   [Read More](https://blog.flavorx.com/blog/giving-pharmacy-some-good-taste)   2 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/giving-pharmacy-some-good-taste#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)     ## [How to Sell without Selling: Lessons from Tesla for Pharmacies](https://blog.flavorx.com/blog/how-tesla-can-teach-independent-pharmacies-to-sell-without-selling) Posted by [Chris Cielewich](https://blog.flavorx.com/blog/author/chris-cielewich) Jun 22, 2017, 10:00:00 AM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hubfs/Blog/sell%20education.png)](https://blog.flavorx.com/blog/how-tesla-can-teach-independent-pharmacies-to-sell-without-selling) Patient empowerment.   That seems to be the buzzword in health and wellness these days. We’ve been using it as it relates to medicine flavoring for the past few years.   Last fall, I saw John McNeil (President of Global Sales and Services for Tesla) speak at a marketing conference. He spoke about selling without selling, a  fascinating concept that can be adopted by many pharmacists who don’t want to be perceived as sales people, but would rather be thought of as problem solvers.     [Read More](https://blog.flavorx.com/blog/how-tesla-can-teach-independent-pharmacies-to-sell-without-selling)   1 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/how-tesla-can-teach-independent-pharmacies-to-sell-without-selling#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)     ## [Three Easy-Peasy Ways to Improve Your Pharmacy Experience](https://blog.flavorx.com/blog/ways-to-improve-your-pharmacy-experience) Posted by [Heidi Schmidt](https://blog.flavorx.com/blog/author/heidi-schmidt) May 31, 2017, 2:30:00 PM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hubfs/Blog/pharmacy_experience.jpg)](https://blog.flavorx.com/blog/ways-to-improve-your-pharmacy-experience) For independent pharmacies, it is important to find a differentiator from your competition. Most larger pharmacies often have more resources to dedicate towards marketing their services, finding convenient locations and building larger teams. However, smaller, independent pharmacies have one area in which they can definitely win: providing a better, more personalized customer experience that can be flexible based on their customers.   By offering an exceptional customer experience, your pharmacy can build a loyal following. So, one goal should be to provide a positive and personalized shopping experience that will keep customers coming back. Here are three suggestions:   [Read More](https://blog.flavorx.com/blog/ways-to-improve-your-pharmacy-experience)   0 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/ways-to-improve-your-pharmacy-experience#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)     ## [Four Objections to Flavoring and How to Overcome them](https://blog.flavorx.com/blog/four-objections-to-flavoring-and-how-to-overcome-them) Posted by [Heidi Schmidt](https://blog.flavorx.com/blog/author/heidi-schmidt) Apr 27, 2017, 4:20:00 PM - [Tweet](https://twitter.com/share) [![](https://blog.flavorx.com/hubfs/Blog/common_objections.jpg)](https://blog.flavorx.com/blog/four-objections-to-flavoring-and-how-to-overcome-them) Over the years, we've visited and worked with thousands of pharmacies and we've heard every excuse imaginable as to why a pharmacist or pharmacy technician can't do better with the flavoring service. We recognize and respect all feedback from our customers and their team members, but we know from experience that the most common objections can quickly be overcome with one simple solution.    [Read More](https://blog.flavorx.com/blog/four-objections-to-flavoring-and-how-to-overcome-them)   0 Comments [Click here to read/write comments](https://blog.flavorx.com/blog/four-objections-to-flavoring-and-how-to-overcome-them#comments) Topics: [Customer Experience & Delight](https://blog.flavorx.com/blog/topic/customer-experience-delight)       [Previous](https://blog.flavorx.com/blog/topic/customer-experience-delight/page/4) [All posts](https://blog.flavorx.com/blog/all) [Next](https://blog.flavorx.com/blog/topic/customer-experience-delight/page/6) --- ### Follow Me ### Subscribe to Email Updates [![Learn more about FLAVORx for Pets](https://no-cache.hubspot.com/cta/default/315725/5f4c0c16-c255-4c7d-8690-289b9d4e94be.png)](https://cta-redirect.hubspot.com/cta/redirect/315725/5f4c0c16-c255-4c7d-8690-289b9d4e94be) ### Recent Posts [![Product Catalog](https://no-cache.hubspot.com/cta/default/315725/f3a1d38e-db10-4129-9f07-9134680d3026.png)](https://cta-redirect.hubspot.com/cta/redirect/315725/f3a1d38e-db10-4129-9f07-9134680d3026) ### Posts by Topic - [Adherence, Compliance, and Health (66)](https://blog.flavorx.com/blog/topic/adherence-compliance-and-health) - [Customer Experience & Delight (42)](https://blog.flavorx.com/blog/topic/customer-experience-delight) - [Press Releases (27)](https://blog.flavorx.com/blog/topic/press-releases) - [Pharmacy Marketing (26)](https://blog.flavorx.com/blog/topic/pharmacy-marketing) - [Pharmacy Leaders (23)](https://blog.flavorx.com/blog/topic/pharmacy-leaders) - [customer care (18)](https://blog.flavorx.com/blog/topic/customer-care) - [Pharmacy Trends (15)](https://blog.flavorx.com/blog/topic/pharmacy-trends) - [Millennials and Millennial Moms (13)](https://blog.flavorx.com/blog/topic/millennials-and-millennial-moms) - [Pets and Pet Health (13)](https://blog.flavorx.com/blog/topic/pets-and-pet-health) - [flavorx (11)](https://blog.flavorx.com/blog/topic/flavorx) - [Hispanics & Latina Moms (4)](https://blog.flavorx.com/blog/topic/hispanics-latina-moms) - [FLAVORx Kids (2)](https://blog.flavorx.com/blog/topic/flavorx-kids) - [news (2)](https://blog.flavorx.com/blog/topic/news) - [Testimonials (1)](https://blog.flavorx.com/blog/topic/testimonials) see all # Looking for a Recipe? ## [**VISIT OUR ONLINE FORMULARY**](http://flavorfast.com/fxf/) - [About](http://www.flavorx.com/about/) - [Careers](http://www.flavorx.com/careers/) - [Find FLAVORx](http://www.flavorx.com/find-flavorx/) - [Meet Fred](http://www.flavorx.com/flavorbot/) - [Contact Us](http://www.flavorx.com/contact/) Copyright © 2015 FLAVORx Inc. 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