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6 Skills Every Successful Pharmacy Technician Must Master

Posted by Brandon Chiat

Jan 15, 2019 12:50:18 PM

Throughout her four years as a pharmacy technician, Ruth Del Rio learned why she and her fellow techs are the “unsung heroes” of a retail pharmacy.


“Technicians manage the entire process of filing a prescription up until the final check from the pharmacist,” said Ms. Del Rio. “The entire pharmacy would crumble without a strong team of capable technicians.”


Though she is relatively new to the world of retail pharmacy, Ms. Del Rio thrived in the high-pressure environment. Del Rio developed essential skills that she claims separate strong technicians from weak ones.


“I’ve worked at multiple stores, and I’ve seen how an unskilled technician can hurt the pharmacy, and worse, the customer,” said Ms. Del Rio.


Here are the six skills which led to Ms. Del Rio’s success:

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Topics: customer care, Customer Experience & Delight


5 Medications Your Pharmacy Hasn’t Thought to Flavor

Posted by Brandon Chiat

Nov 28, 2018 3:52:49 PM

In her 22-year career as a pharmacy technician, Stephanie Saxon has helped patients of all ages and with nearly every symptom take their medicine as prescribed by flavoring it with FLAVORx.

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Topics: customer care, flavorx, Adherence, Compliance, and Health


Going the Extra Mile with FLAVORx

Posted by Brandon Chiat

Nov 19, 2018 3:49:13 PM

Thomas Garza and his team at The Medicine Shoppe in San Benito, Texas have done an amazing job of utilizing the FLAVORx service. We recently interviewed Mr. Garza to discover just what it is about FLAVORx that resonates so well with customers and why they excel with the program.


“Flavored medicine is important to our patients,” said Thomas, who is the head pharmacist at The Medicine Shoppe of San Benito. “FLAVORx is a good way to let our patients know that we’ll go the extra mile for them.”

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Topics: customer care, flavorx, Customer Experience & Delight


7 Proven Tactics Retail Pharmacies Use to Drive Prescription Refills With FLAVORx

Posted by Brandon Chiat

Nov 6, 2018 3:25:44 PM

Stephanie Saxon knows how to earn customer loyalty. Over her 20+ year career in retail pharmacy, she earned a 90% prescription refill rate.

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H-E-B Pharmacy Honors FLAVORx With Its 2018 Service Supplier of the Year Award

Posted by Chad Baker

Oct 23, 2018 1:02:42 PM

The retail pharmacy services company was recognized for helping H-E-B Pharmacy deliver industry-leading quality and service to pediatric pharmacy customers across Texas.

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Topics: Press Releases, news


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