On Free Thinkers Day, we celebrate those who have gone against the norm and questioned the status quo to achieve something great. In the world of pharmacy, Stu Amos, president and CEO of Flavorx, Fillmaster Systems and FillPure, is one such pioneer.

 The Medicine Shoppe, an independent pharmacy based in San Benito, Texas, enjoys strong working relationships with local pediatricians.

Ruth Del Rio, a Pharmacy Technician, has spent the last four years working at one of the largest and most successful pharmacy chains in the country. Ruth Del Rio believes technicians are the backbone of any successful retail pharmacy.

Throughout her four years as a pharmacy technician, Ruth Del Rio learned why she and her fellow techs are the “unsung heroes” of a retail pharmacy.

“Technicians manage the entire process of filing a prescription up until the final check from the pharmacist,” said Ms. Del Rio. “The entire pharmacy would crumble without a strong team of capable technicians.”

Though she is relatively new to the world of retail pharmacy, Ms. Del Rio thrived in the high-pressure environment. Del Rio developed essential skills that she claims separate strong technicians from weak ones.

“I’ve worked at multiple stores, and I’ve seen how an unskilled technician can hurt the pharmacy, and worse, the customer,” said Ms. Del Rio.

Here are the six skills which led to Ms. Del Rio’s success:

In her 22-year career as a pharmacy technician, Stephanie Saxon has helped patients of all ages and with nearly every symptom take their medicine as prescribed by flavoring it with FLAVORx.